What it does
Acts as the first point of contact for IT issues, guiding users through resolutions and escalating only when needed.
Handles repetitive L1 issues
Guides resolution via voice workflows
Smart escalation with full context
Integrates with ITSM and identity systems
Logs every interaction for compliance
Why teams use it
Traditional IT support is slow and costly. This AI avatar delivers instant resolutions and scales without extra headcount.
Faster resolutions
Users speak, AI understands, and guides fixes instantly.
Lower ticket volumes
Deflects 60–70% of repetitive L1 issues before they reach humans.
Always available
24×7 support without after-hours cost or delays.
Built for IT control
Ideal for CIOs, IT leaders, and enterprises seeking efficiency without compromising governance.
Authenticated user access
Role-based permissions
Configurable escalation rules
Full audit trail of voice + actions
Why Partner with 10xDS
We deliver transformative AI solutions through proven methodologies, enterprise-grade technology, and accelerated implementation timelines.
Proven Track Record
Achieving measurable efficiency gains & quality improvements across diverse industries.
Enterprise-Grade Platform
Built on a secure, scalable cloud foundation for rapid deployment.
Fast Time-to-Value
Lean PoC methodology yields measurable results in just 6–8 weeks.
