Supervision for every AI voice call
10xSENSE VoiceOps monitors, scores, and manages AI voice conversations in real time, helping teams detect issues early, ensure compliance, and optimize outcomes.
Monitors 100% of calls
Real-time operational alerts
Compliance-ready monitoring
Outcome-driven insights
100% coverage
Every AI call analyzed
Real-time alerts
Instant issue detection
Full visibility
Performance and compliance insights
Measured outcomes
Revenue and operational impact tracking
The Business Problem
Voice AI failures often remain invisible until business impact occurs
“Voice AI can fail silently. The challenge is knowing what broke before customers do.”
As AI voice deployments scale, organizations struggle to identify failures, compliance risks, and performance issues hidden across thousands of conversations.
Without visibility, problems grow unnoticed and impact customer outcomes.
CHALLENGES
Limited visibility into AI voice performance
Hidden compliance gaps across conversations
No early detection of operational failures
Difficulty measuring business impact and ROI
Rising risks from prompt, model, or workflow drift
Manual audits provide only partial visibility
Features
From voice monitoring to continuous AI performance intelligence
10xSENSE VoiceOps supervises every AI conversation, identifies issues proactively, and connects voice performance to measurable business outcomes.
Call intelligence
Analyze every AI conversation without relying on sampling methods
Monitor 100% of voice interactions and capture key signals including intents, resolutions, silence patterns, errors, sentiment, and hallucinations.
Real-time alerts
Detect failures, drift, and compliance risks the moment they occur
Receive instant notifications when issues arise, including failed intents, abnormal call behavior, compliance gaps, transfers, and workflow disruptions.
Outcome tracking
Measure business impact across revenue, bookings, and operations
Connect voice interactions to measurable outcomes such as appointments, tickets, conversions, revenue impact, SLA performance, and operational efficiency.
Compliance oversight
Ensure AI conversations meet governance and regulatory requirements
Continuously monitor voice interactions for policy adherence and compliance issues, helping regulated industries maintain control and reduce risk.
Optimization engine
Continuously improve AI agents through testing and performance analysis
Compare prompts, models, and versions through structured testing while identifying opportunities to improve customer experience and operational performance.
Supervisor console
Review conversations deeply with dedicated operational oversight tools
Provide supervisors with detailed visibility into conversations, trends, and agent performance so issues can be investigated and resolved quickly
The Shift
From voice AI blind spots to complete operational visibility
Compare unmanaged voice AI deployments with a platform designed for monitoring, compliance, and business performance optimization.
Direct Support
Built for enterprise Voice AI operations
Designed for healthcare, collections, customer support, government, and other call-intensive environments running AI-powered voice interactions.
Operations teams
Gain visibility into performance and service outcomes
Compliance teams
Monitor risks and ensure regulatory adherence
Leadership teams
Track ROI and business impact confidently
Explore AI voice operations platform
Contact us today to explore our products and see how it can improve your businesses.
FAQs
Common questions answered
What teams typically want to know
What does VoiceOps monitor?
Does it analyze every AI call?
Can it detect compliance issues automatically?
How does it measure business impact?
Who should use VoiceOps?
Get Started
Run AI voice operations with visibility, confidence, and control
Transform AI voice management with real-time supervision, compliance oversight, performance intelligence, and outcome tracking; ensuring every conversation contributes to business success.
Monitors every AI interaction
Built for regulated environments
Measures real business outcomes
Continuously improves agent performance
