AI intelligence from customer conversations
10xSENSE Voice Mining analyzes every customer call, extracting intent, sentiment, and patterns to deliver actionable insights that improve decisions, experience, and outcomes.
Analyzes 100% of calls
AI-powered sentiment detection
Real-time trend identification
Structured conversation intelligence
100% coverage
All calls analyzed
Real-time insights
Continuous trend detection
Early signals
Issues identified sooner
Better decisions
Data-driven actions
The Business Problem
Customer conversations exist but insights are never fully utilized
“Your customers tell you everything, but without intelligence, those signals remain lost in conversations.”
Organizations record thousands of customer interactions, yet most remain unanalyzed; leaving critical insights buried across conversations, notes, and systems instead of being used for decisions.
Without visibility, trends, complaints, and risks stay hidden until too late.
CHALLENGES
Customer calls recorded but rarely analyzed at scale
Insights depend on manual listening and notes
Complaint trends remain fragmented across systems
Delayed detection of dissatisfaction and churn signals
Limited visibility into service and product issues
Decisions based on assumptions rather than data
Features
From conversations to structured, actionable intelligence
10xSENSE Voice Mining transforms unstructured voice data into structured insights; helping teams understand customers, detect issues early, and act with confidence across operations.
Voice analysis
Analyze every customer call to extract intent, sentiment, and themes
The platform ingests and analyzes 100% of recorded conversations, identifying intent, sentiment, complaints, and recurring topics across all customer interactions.
Trend detection
Identify service gaps, complaints, and emerging patterns in real time
Aggregate insights across calls to reveal patterns at product, service, and branch levels; surfacing trends such as dissatisfaction spikes and operational gaps early.
Insight dashboards
Visualize insights across teams with structured, actionable dashboards
Deliver clear insights for operations, CX, product, and leadership; making it easy to understand issues, trends, and opportunities without manual analysis.
Early signals
Detect negative trends and risks before they impact business outcomes
Identify early warning signals such as delivery delays, customer dissatisfaction, and churn indicators, enabling proactive action and improved performance.
The Shift
From missed signals to real-time customer intelligence
Compare traditional call recording systems with AI-driven voice intelligence that delivers real-time insights and actionable understanding.
Direct Support
Built for customer-centric organizations
Designed for teams focused on customer experience, operations, and performance; enabling faster decisions, better service, and improved outcomes across industries.
CX teams
Understand customer sentiment and improve experiences
Operations teams
Detect issues early and resolve them faster
Leadership teams
Make decisions backed by real customer insights
Explore voice intelligence platform capabilities
Contact us today to explore our products and see how it can improve your businesses.
FAQs
Common questions answered
What teams want to understand
What is voice mining in customer experience?
Does it analyze all customer conversations?
How does it improve customer experience?
Can it detect emerging problems?
Who benefits most from this solution?
Get Started
Turn customer conversations into actionable intelligence for better decisions
Unlock the insights hidden in every customer interaction: identify issues early, improve customer experience, and empower teams with real-time, data-driven intelligence.
No manual analysis required
Works with existing call recordings
Scalable across industries
Delivers real-time insights
