What it does
Turns unstructured voice conversations into structured, searchable intelligence. Surfaces complaints, trends, service gaps, sentiment shifts, and product feedback so leaders act early, not after problems grow.
Ingests and analyses 100% of recorded calls.
AI extracts intent, sentiment, themes & complaints across all customer interactions.
Aggregates issues to reveal product, service & branch-level patterns.
Highlights negative trends early: delivery delays, churn signals, dissatisfaction spikes.
Dashboards show insights for operations, CX, product & leadership.
Why organizations need it
Most calls are recorded but never analysed. Complaint data stays scattered, insights depend on manual notes, and decisions rely on assumptions. Voice Mining gives full visibility with zero effort.
No blind spots
Captures & structures every customer conversation so trends become visible instantly.
Actionable signals
Identifies recurring issues, sentiment shifts, service gaps & product complaints.
Evidence-driven
Enables decisions based on facts, not assumptions; with aggregated, structured feedback.
Built for real impact
Ideal for teams needing fast issue detection, better CX, and clear visibility across channels.
Faster issue resolution across teams
Improves customer satisfaction through real feedback
Reveals revenue leaks & service gaps early
Supports banking, telecom, restaurants, healthcare, & more
Why Partner with 10xDS
We deliver transformative AI solutions through proven methodologies, enterprise-grade technology, and accelerated implementation timelines.
Proven Track Record
Achieving measurable efficiency gains & quality improvements across diverse industries.
Enterprise-Grade Platform
Built on a secure, scalable cloud foundation for rapid deployment.
Fast Time-to-Value
Lean PoC methodology yields measurable results in just 6–8 weeks.
