The AI Customer Listening Layer
10xListen.AI creates a direct connection between customers and organizations through QR-powered conversations, helping teams listen, respond, learn, and improve continuously.
QR-powered customer engagement
AI-assisted customer listening
Real-time customer intelligence
Private by default
Instant engagement
Direct customer conversations
Faster responses
AI-powered first-line support
Earlier detection
Product and service issues
Stronger relationships
Ongoing customer engagement
The Business Problem
Most customers never tell you what went wrong
“A customer who does not complain is not necessarily satisfied. They may simply have given up.”
Customers are often expected to complete forms, call support, send emails, or post publicly when they want to share an experience. Most simply never do.
The result is a listening gap between organizations and the people they serve.
CHALLENGES
Product and service issues are discovered too late
Support teams repeatedly answer the same questions
Customer complaints remain fragmented across channels
Valuable suggestions never reach the right teams
Positive experiences often go uncaptured
Management lacks visibility into recurring customer issues
Features
From customer interactions to actionable business intelligence
10xListen.AI transforms every customer interaction into a structured conversation that helps organizations respond faster, understand better, and improve continuously.
QR engagement
Turn products, locations, and services into customer interaction channels
Place QR codes on products, packaging, receipts, rooms, facilities, vehicles, machines, or service locations and instantly connect customers to your organization.
Conversational AI
Enable natural conversations across text, voice, photos, and video
Customers can ask questions, report issues, share suggestions, send compliments, record voice notes, and upload supporting media in their preferred language.
Smart resolution
Provide instant assistance while escalating complex situations appropriately
AI answers common questions immediately while automatically routing sensitive, unresolved, or high-priority issues to the right teams with full context.
Customer intelligence
Convert conversations into actionable sentiment and experience insights
Track customer sentiment, recurring complaints, product issues, service gaps, suggestions, and emerging trends through a centralized management dashboard.
Workflow routing
Direct issues to the right team automatically and efficiently
Route cases to customer service, quality assurance, operations, sales, compliance, product development, marketing, or management teams based on context.
Continuous engagement
Build customer relationships beyond feedback and support interactions
Extend conversations into loyalty programs, product education, service reminders, repeat purchases, product trials, recalls, and personalized engagement.
The Shift
From fragmented feedback to continuous customer intelligence
Compare traditional feedback collection methods with an AI-powered customer listening platform designed for engagement, insights, and action.
Direct Support
Built for products, places, and services
Designed for organizations seeking direct customer engagement, faster issue resolution, stronger customer relationships, and continuous business improvement.
Product brands
Capture customer feedback directly at the point of experience
Service organizations
Improve service quality through real-time customer insights
Leadership teams
Gain a unified view of customer sentiment and experience
Request a 10xListen.AI demo
Contact us today to explore our products and see how it can improve your businesses.
FAQs
Common questions answered
What organizations typically want to know
Does the customer need to download an application?
Can customers send voice notes, photos, or videos?
Can it support multiple languages?
What happens when AI cannot resolve an issue?
Can different products or locations have different QR codes?
Get Started
Do you really know what your customers are experiencing?
Give customers a simpler way to speak. Give your teams a faster way to respond. Give management a clearer view of what needs improvement through AI-powered customer listening.
Direct first-party customer insights
Human escalation when needed
Private and secure conversations
Works across products and services
